We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad.
Knowledge: Customer service, Communication and persuasion, Customer Support, Technology, Information technology.Minimum education level: Junior High School.The employer may modify the job duties and responsibilities as needed. It is not an all-inclusive list of duties and responsibilities. Their main responsibility is to provide all the necessary. This On-Site Financial Account Call Center Agent job description is a general guideline and should be used as a reference. Call Center Representatives are general responsible for handling large amount of customer calls.
Strong verbal and written communication skillsĪbility to multitask and navigate multiple computer applications simultaneouslyĮxcellent problem-solving and decision-making skillsĪbility to work in a fast-paced environment and handle a high volume of callsĪbility to work flexible schedules, including evenings and weekends, as neededĮxperience in the financial services industryĮxperience with customer relationship management (CRM) systemsĪbility to sit or stand for extended periods of timeĪbility to use a computer and phone for extended periods of timeĪbility to communicate clearly and effectively over the phone and in person High school diploma or equivalent some college coursework preferredĪt least 1 year of experience in a call center or customer service role Staying up-to-date with product and service knowledge to better assist customers But before we talk about what makes a great call center agent, let’s talk about what a call center agent does.
#Callcenter agent job description professional
Maintaining a positive and professional demeanor at all times when interacting with customers and colleagues A Call Centre Agent is generally expected to solve queries when a customer phones into a contact centre. Meeting individual and team performance goals and objectivesįollowing all company policies and procedures regarding call handling, security, and confidentiality Handling account-related issues such as billing, payments, and statementsĮscalating complex issues to the appropriate department or supervisor for resolution Updating customer account information as needed Providing excellent customer service by addressing customer inquiries and concerns promptly and accurately Research salary, company info, career paths, and top skills for 2X10 Call Center Agent (Sat. View the job description, responsibilities and qualifications for this position. Making outbound calls to customers to address issues or provide updates regarding their financial accounts Apply for the Job in 2X10 Call Center Agent (Sat. You will provide exceptional customer service and support to ensure customer satisfaction and retention.Īnswering inbound calls from customers regarding their financial accounts As an On-Site Financial Account Call Center Agent, you will be responsible for handling inbound and outbound calls from customers regarding their financial accounts. We are seeking a highly motivated and skilled On-Site Financial Account Call Center Agent to join our team. Job Title: On-Site Financial Account Call Center Agent Call Center Agent Job Responsibilities and Duties: Answer incoming calls and respond to customers emails Management and resolve customer complaints Sell.
#Callcenter agent job description full
As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.₱ 17,000.00 (monthly) Permanent contract Full Time On-site and remote This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases. Call Center Agent jobs Sort by: relevance - date 20,664 jobs Customer Service Call Center Representative AAA Texas 3.3 Coppell, TX 75019 19 - 23 an hour Full-time Monday to Friday + 3 High school or equivalent Customer service: 1 year Easily apply With commissions added, Top agents making 20-25 per hour. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call.
We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. Sample call center representative job descriptionĪt, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns.
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